The scan quality directly affects the quality of any photograph restoration.

We generally prefer to do our own initial scans for restorations. Our scanning equipment has been specifically chosen and set up to extract the maximum detail from photographic images, unlike most domestic scanners and multi-function devices. We also have the experience to adjust our scanning protocol to suit individual images when necessary. Having said that, we can also work with digital image files of sufficient scan quality if you prefer not to post your original. Below is a general method for using your own scanner, if you're confident enough. Alternatively, a local copy shop may be able to do this for you.

First, make sure your scanner glass is perfectly clean and dust-free. Microfibre cloths used for cleaning spectacles are good for this.

Set up your scanner to scan in colour (24 bit if possible) even if your photo is in black and white.

Turn off any scanner adjustments for contrast, colour, sharpness etc. as our software is much better than a scanner's at sorting all these things.

Scan at 600dpi (same as ppi) for reasonable resolution. If the photo is very small - say less than 5cm square, scan at 1200dpi.

Save as a .tiff file if possible, or a .jpg file at the highest quality (i.e. the lowest compression)

Your file size will be large, but don't be alarmed. If it proves to be too much to email to us, it can still be written to a CD/DVD or put on a USB stick and posted.

© naked eye 2012